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Security & Trust Center

Security posture, trust documentation, responsible disclosure, and operational resilience — in one place. Titledeep is designed to protect sensitive identity and financial data through controlled access, encryption, secure storage, and traceable actions.

Quick actions

  • Write to us for trust documentation: connect@titledeep.com
  • Report a security concern: security@titledeep.com
  • Privacy and data rights requests: privacy@titledeep.com

Trust principles

  • Confidentiality: access is restricted to authorised roles and explicit purposes.
  • Integrity: case data is managed with version history and controlled edits.
  • Auditability: critical actions are recorded to support investigations, rights handling, and accountability.
  • Resilience: continuity planning is designed to keep core workflows available during incidents.

Security foundations

Encryption and data protection

  • Encryption in transit and at rest using industry-standard cryptography.
  • Controlled key access and separation of duties for privileged access.
  • Segregated handling for high-sensitivity artifacts (identity documents, bank statements, submission packs).

Access controls

  • Least-privilege access based on role, case scope, and purpose.
  • Multi-factor authentication for privileged and administrative access.
  • Secure session controls and monitoring for anomalous activity.

Logging and auditability

  • Audit logs for sensitive actions (consent events, exports, role changes, privileged access).
  • Event trails designed to support traceability and internal controls.
  • Retention of security logs consistent with security and accountability needs.

Security governance

Titledeep maintains security policies and procedures covering access reviews, secure development practices, vulnerability management, incident response, and third-party risk management. Governance artefacts are available for enterprise partners on request, subject to confidentiality.

Independent assurance (where applicable)

Where independent testing or certification is conducted (for example, penetration tests or control attestations), Titledeep can provide summary materials to enterprise partners under appropriate confidentiality terms. We avoid claiming certifications unless formally achieved and in scope for the service.

Operational resilience

  • Backups and recovery: designed to support continuity of case workflows.
  • Disaster recovery: planned with periodic testing and documented outcomes.
  • Incident communications: structured updates during significant service-impacting events.

Sub-processors

Titledeep uses carefully selected service providers to operate the platform (for example, hosting, communications, monitoring). We maintain a sub-processor inventory including purpose, data categories, locations, and effective dates. Write to us to request the latest sub-processor list.

Automation and human oversight

Titledeep may use automation to extract fields from documents, highlight inconsistencies, and suggest next actions. Automation is designed to support accuracy and speed, not to replace regulated decision-making. Banks and authorised parties make credit decisions, set pricing, and issue approvals.

Responsible disclosure

If you believe you have found a security issue, report it responsibly to security@titledeep.com. Please avoid submitting or exposing personal data beyond what is necessary to demonstrate the issue.

Write to us

security@titledeep.com